Unable to change or reset password – no recovery email received

General
1

Hello AMD Support / Community,

I need help with my AMD account.

I originally created/sign in to this account using Google with my main Gmail address. I am currently still logged into the AMD account.

For the past few hours, I have been trying to change my password, but the password change does not work.

I also tried the “Forgot Password” option, but I am not receiving any password reset email, OTP, code, or reset link.

I checked my Gmail inbox, Spam, Promotions, and All Mail, but nothing from AMD is arriving.

Because the password change was not working, I also added/changed the email address in my AMD account to another Gmail address. However, I am still unable to change/reset the password.

I am currently logged in to the account and do NOT want to lose access to it.

Could an AMD moderator please check my account and tell me:

  1. Which email address is currently associated with the account for password recovery?
  2. Why password reset emails are not being delivered?
  3. How I can safely reset/change my password without losing access to the account?

I can provide account details privately if required.

Thank you.

2

Hey Hisenberg!

Sorry for the issues you are experiencing and thank you for the report.

I will reach out to you via messages to answer your questions! :slight_smile:

4

Hello. I have the same problem as him. Can you help me?

5

Hey there Weezy!

At the moment, if you too created your account using one of the oAuth 3rd party options, there’s no way currently for us to add a password your account to login through normal means. You have to continuously login via that same option (i.e. Google, Twitch, etc.) Rest assured we have it on our list to get this working smoother in this regard.

The ultimate option at the moment would be for us to delete your account and then you create a new one without using a 3rd party.

6

I’ll leave it as it is, then. Thank you.